Kontakt os


9am - 6pm Mon - Fri
(We’re in the office right now, to answer calls and emails)

Call Us:

0800 802 1420
(FREE from a UK landline)
0203 368 3410
(cheaper for mobiles)
0044 20 33683410
(International call rates)

Email Us:

(We’ll reply as soon as we can. If super urgent, please give us a call)

Write to us:

Firebox.com Ltd
Dragoon House
37 Artillery Lane
E1 7LP
United Kingdom
(Please don’t send returns here - contact us to arrange a return for unwanted or faulty goods)

Serious Stuff:

Firebox.com Ltd
Registered in England and Wales no: 3874477
Registered office: 21-27 Lamb's Conduit Street, London, WC1N 3NL
(Please don’t send returns here - contact us to arrange a return for unwanted or faulty goods)
VAT no: 798 6593 41
Data Protection no: Z4645092

Oftest stillede spørgsmål






What are your UK delivery options?
What are your International delivery options?
What does direct despatch/drop-ship mean?
How late in the day can I place my order?
When can I expect my order to arrive?
Something from my order is missing, what do I do?
How do I cancel my Order?
Do you offer free returns?
It’s just not what I wanted (or it’s faulty), what about returns and refunds?
Do you have an extended Christmas returns period?
Can I exchange my item for something else?
How do I anonymously return a gift given to me?
How long until my Pre-Order is in stock?
I have multiple Pre-Order products; can you send them all together?
Is there a charge for postage on Pre-Orders?
What happens if I’m not in to receive my delivery?
Do you include invoices or prices in the order?
Can I add a gift message to my order?
I’ve got a Firebox Voucher, where do I enter the code?
Do you deliver to BFPO addresses?
Is Firebox secure?
Now I’ve got a shiny new thing, how do I recycle my old one?
I’m bored, can you show me a picture of a cat?

Dette er en demobutik til testformål — ingen ordrer vil blive ekspederet.